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Bangkok Bootery Care & Support: Everything You Need to Know After Your Purchase

June 21, 2025 by
Bangkok Bootery Care & Support: Everything You Need to Know After Your Purchase
Team slatan

At Bangkok Bootery, we believe that the relationship with our clients doesn't end at the checkout — it begins there. Whether you're shopping from Bangkok, Phuket, Dubai, or abroad, we’re committed to making sure your handmade leather goods are protected, preserved, and supported long after the sale.

From how to clean leather bags, to understanding our leather warranty policy, this guide is your complete resource. Where to Reach Us: Easy, Instant, Personal You can connect with us directly through multiple channels, no matter where you are:
  • Email – For detailed inquiries: official@bangkokbootery.com
Searching “how to contact Bangkok Bootery”? We’re right here. After-Sales Service You Can Count On Bangkok Bootery offers comprehensive after-sales service for all customers. Whether you've purchased custom leather shoes, exotic leather bags, or handmade accessories, we ensure full support:
  • Repairs – Minor fixes or complex leather restorations
  • Adjustments – Strap resizing, hardware replacement, zipper issues
  • Product assessments – Evaluations before any major work
We know leather. And we’re here to make sure yours lasts. How to Take Care of Your Leather Products Proper maintenance is the key to longevity — and beauty. Here are our leather care instructions for all Bangkok Bootery products: How to Clean Leather Shoes
  • Wipe gently with a soft cloth after each use
  • Use a leather conditioner for exotic skin once a month
  • Avoid water and direct heat
  • Rotate pairs regularly to preserve shape
How to Clean Leather Bags
  • Empty and wipe the interior weekly
  • Clean the exterior with a damp cloth (no chemicals)
  • Store in a dust bag with silica packs
  • Avoid overfilling to protect the shape and stitching
These methods work across the board, including python leather bags, crocodile leather shoes, and other exotic leather products. Leather Warranty Policy: Quality, Guaranteed When you buy from Bangkok Bootery, you buy with confidence.
  • Shoes, bags, accessories: covered by a 2-year warranty
  • Exotic leather items: eligible for product assessments, cleaning advice, and repair services
  • Our leather product guarantee covers material or manufacturing defects
  • If eligible, we will repair or replace your item within 21 days
  • No cash refunds, but exchanges are available within policy terms
You can register your product and activate your warranty online or in-store within 30 days of purchase. Cleaning Exotic Leather: Dos and Don’ts Customers often ask: “How do I clean crocodile leather?” “Can I condition python skin?” Yes — with care.
  • Use soft, dry cloths only
  • Always test any product on a small area
  • Never use alcohol-based cleaners
  • Store away from sunlight
  • Use a conditioner specifically for exotic leather
If in doubt, contact Bangkok Bootery customer service — we’re happy to help. One Purchase. A Lifetime of Support. Whether you bought from our boutique at ICONSIAM, Siam Paragon, Samui Airport, or Bangkok Bootery Dubai, your product comes with not just prestige — but peace of mind. We don’t just make beautiful items. We help you keep them beautiful. 📍 Need help? Message us on WhatsApp, email us, or visit any of our stores. 🕒 All stores open daily: 10:00 AM – 10:00 PM Bangkok Bootery — because luxury doesn’t end with purchase. It begins with care.  
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